FOR IMMEDIATE RELEASE
Contact: Denise Romano 202-719-3837
The Unsung Heroes of the Thanksgiving Acela Disaster: Transport Workers Union Members
When Acela #2230 was stranded for hours on Nov. 25 with no power or functioning bathroom, it was Amtrak onboard service workers who stepped up to the plate to save the day.
The workers – represented by the Transport Workers Union of America – distributed snacks and beverages to the marooned passengers and provided a sense of security during the harrowing ordeal.
The Boston-bound train coming from Washington, DC got stuck outside New York Penn Station due to debris stuck in the train’s pantograph, the jointed framework that provides electric current to the train. Passengers were stuck on board the train with no power or access to running water for about six hours.
“As usual, our members went above and beyond the call of duty, making sure all passengers were as comfortable as possible – considering the situation,” said TWU Local 1460 President Amy Griffin. “They deserve the utmost praise for keeping a cool head in a sticky situation and providing stellar service.”
TWU International Railroad Division Director John Feltz stated, “The TWU has a deep understanding of the word ‘service.’ When passengers were left high and dry for hours, it was onboard service workers who made sure everyone had the right amenities. I can’t commend them enough.”